pg444 Privacy Policy — How We Protect Your Personal Data
At pg444, the privacy and security of every player's personal information is a core commitment, not an afterthought. This Privacy Policy explains in plain, precise terms what data we collect, why we collect it, how we store and protect it, and what rights you hold over your own information. By using any pg444 service, you confirm that you have read and understood this policy.
End-to-End Encryption
All data transmitted between your device and pg444 servers is protected by TLS 1.3 encryption. Payment details processed via bKash, Nagad, Rocket, and Upay are additionally secured through the payment provider's own encryption layer.
Minimal Data Collection
pg444 collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with legal obligations. We do not collect data speculatively or sell your personal information to third parties for marketing purposes.
No Third-Party Data Sales
pg444 does not sell, rent, or trade your personal data to any external marketing company, data broker, or advertising network. Your information is used solely to operate your account and improve your pg444 experience.
Your Rights, Respected
You have the right to access, correct, or request deletion of your personal data held by pg444 at any time. Submit a data request to [email protected] and our team will respond within 30 days of receiving your verified request.
Defined Retention Periods
pg444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal record-keeping requirements. Account data is held for a maximum of 5 years following account closure unless a longer period is required by law.
Bangladesh-Focused Compliance
pg444 is designed for players in Bangladesh. All data practices described in this policy are aligned with our commitment to operating a transparent, fair, and player-centred platform for Bangladeshi users, including those in Dhaka, Chittagong, Sylhet, and beyond.
1 Information We Collect
pg444 collects personal data in three principal ways: directly from you during registration and account management, automatically through your use of the platform, and — in limited circumstances — from third-party identity verification and payment processing partners. The categories of data we collect, and the purpose for collecting each category, are set out below.
Data Provided Directly by You
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | KYC age verification (18+), account authentication, fraud prevention |
| Contact Data | Mobile number, email address, residential address (city/district) | Account communications, OTP delivery, support responses |
| Payment Data | bKash/Nagad/Rocket/Upay number, bank account reference, Visa/Mastercard last 4 digits | Processing deposits and withdrawals, verifying payment method ownership |
| KYC Documents | Scanned National ID (NID), passport bio-page, utility bill, selfie photograph | Identity and address verification as required prior to withdrawal processing |
| Account Preferences | Responsible gaming limit settings, preferred language, marketing opt-in/out status | Personalising your pg444 experience and managing responsible gaming tools |
| Support Communications | Emails, chat transcripts, and messages sent to [email protected] | Resolving disputes, improving support quality, compliance record-keeping |
Data Collected Automatically
- Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers used to access pg444.ws.
- Usage Data: Pages visited, games played, bet amounts, session start and end times (recorded in BST, UTC+6), feature interactions, and navigation paths through the platform.
- Transaction Data: A complete record of all deposits, withdrawals, bets placed, game outcomes, bonus activations, and balance adjustments associated with your account.
- Cookie and Tracking Data: Session cookies, persistent cookies, and similar browser-based technologies used to maintain your logged-in session, remember preferences, and analyse platform performance. See Section 4 for full details.
- Location Data: Approximate geographic location derived from IP address, used to apply regional access rules and tailor content for players in Bangladesh. pg444 does not collect GPS-level location data.
2 How We Use Your Information
pg444 uses your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below maps each processing activity to its purpose and legal basis.
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account Registration and KYC | Creating and verifying your pg444 player account; confirming you are aged 18 or over | Contractual necessity; legal obligation (age verification) |
| Payment Processing | Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer | Contractual necessity; legal obligation (AML compliance) |
| Platform Operations | Delivering casino games, sports betting markets, live dealer tables, and crash games | Contractual necessity |
| Fraud and Security Monitoring | Detecting unauthorised account access, duplicate accounts, bonus abuse, and suspicious transactions | Legitimate interest (protecting players and platform integrity) |
| Responsible Gaming Management | Applying deposit limits, loss limits, session reminders, and self-exclusion settings you have activated | Contractual necessity; legitimate interest (player welfare) |
| Customer Support | Responding to account queries, dispute resolution, and technical assistance requests | Contractual necessity; legitimate interest |
| Marketing Communications | Sending promotional offers, bonus alerts, and platform updates to opted-in players | Consent (opt-in only; withdrawable at any time) |
| Platform Analytics and Improvement | Understanding how players use pg444 to improve game selection, performance, and UX | Legitimate interest |
| Legal and Regulatory Compliance | Meeting record-keeping, reporting, and cooperation obligations under applicable law | Legal obligation |
3 Data Sharing and Disclosure
pg444 does not sell your personal data to any third party. We share your data only in the specific circumstances described below, and only to the extent necessary for the relevant purpose. All third parties who receive your personal data are required to handle it with appropriate security measures and to use it only for the purpose for which it was disclosed.
Permitted Data Sharing
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard receive the minimum transactional data necessary to process your deposit or withdrawal. These providers operate under their own privacy policies and security standards.
- KYC and Identity Verification Partners: A regulated third-party identity verification service provider receives your KYC documents (National ID, passport, selfie) solely for the purpose of verifying your identity and age in connection with your pg444 account.
- Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other listed providers receive anonymous session tokens and game-round data necessary to operate their games on the pg444 platform. These providers do not receive your full name, contact details, or payment information.
- IT Infrastructure and Security Providers: Cloud hosting, server management, and cybersecurity partners who provide technical infrastructure to operate pg444.ws may have access to data stored on those systems as part of their service, subject to strict contractual data processing agreements.
- Legal and Regulatory Authorities: pg444 will disclose personal data to competent governmental authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or as part of a lawful investigation into fraud, money laundering, or other financial crime.
What We Never Do
- Sell your personal data to data brokers, advertising networks, or marketing companies.
- Share your full identity or financial data with game providers beyond anonymised session identifiers.
- Transfer your data to any third party for that party's own independent marketing purposes.
- Disclose your account balance, betting history, or transaction records to any person other than you, except as required by a lawful authority.
- Share data with social media platforms or analytics companies that monetise user data independently.
5 Data Security and Retention
pg444 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Security is not a one-time implementation — it is an ongoing practice reviewed and updated continuously by our technical team.
In the event of a data breach that poses a risk to your rights and freedoms, pg444 will notify affected players via their registered email address without undue delay, and in any event within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in a risk to individuals.
Security Measures in Place
- TLS 1.3 encryption for all data in transit between your device and pg444 servers.
- AES-256 encryption for sensitive data fields stored at rest, including payment method references and KYC document hashes.
- Two-factor authentication (2FA) via OTP to your registered Bangladeshi mobile number, required for all logins and withdrawal requests.
- Automated intrusion detection systems monitoring for unusual access patterns, login anomalies, and high-volume API requests.
- Role-based internal access controls ensuring that pg444 staff can access only the data necessary for their specific function.
- Regular third-party security audits and penetration testing of the pg444 platform infrastructure.
- Secure, geographically redundant data storage with automated daily backups and disaster recovery procedures.
Data Retention Schedule
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | 5 years after account closure, or as required by applicable law |
| KYC Documents | 5 years from the date of verification, then securely deleted |
| Transaction Records (deposits, withdrawals, bets) | 7 years from the date of each transaction (financial record-keeping obligation) |
| Support Communications | 3 years from the date of the relevant support interaction |
| Usage and Analytics Data | 12 months from collection, then anonymised or deleted |
| Marketing Preferences | Until you opt out, then the opt-out record is retained for 5 years |
| Session Cookies | Deleted at the end of each browser session or within 24 hours |
After the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.
6 Your Privacy Rights
pg444 respects your right to control your own personal data. The rights described below apply to all verified pg444 account holders. To exercise any of these rights, contact [email protected] with the subject line "Privacy Rights Request", along with sufficient information to verify your identity. pg444 will respond within 30 days of receiving a verified request.
Right of Access
You may request a copy of all personal data pg444 holds about you, including your account data, transaction history, KYC records, and any profiling data used to manage your account. We will provide this in a portable, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For minor corrections (email address, contact number), you may update these directly in your Account Settings panel.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Note that legal retention obligations (e.g., 7-year transaction records) may prevent full erasure in all cases.
Right to Restrict Processing
You may request that pg444 pause the active processing of your personal data — for example, while a data accuracy dispute is being resolved — without requesting full account closure.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request that pg444 provide your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) so you can transfer it to another service.
Right to Object
You may object to pg444 processing your data on the basis of legitimate interest — including any profiling used for fraud detection or responsible gaming monitoring. pg444 will cease that processing unless compelling legitimate grounds exist that override your interests.
7 Third-Party Services and Game Providers
pg444 integrates software and services from a range of third-party game providers, payment processors, and technology partners to deliver a complete casino and sports betting experience. While pg444 takes care in selecting reputable partners, each third-party service operates under its own privacy policy and data practices. This section explains how third-party integrations interact with your personal data.
Game Software Providers
pg444 hosts games developed and operated by the following providers. When you launch a game, an anonymised session token — not your real name or financial details — is passed to the provider's game server to initiate the session.
| Provider | Game Types | Data Received |
|---|---|---|
| Pragmatic Play | Slots, live dealer, bingo, virtual sports | Anonymous session token, game-round result |
| Evolution Gaming | Live dealer tables (Roulette, Blackjack, Baccarat) | Anonymous session token, bet amount, round outcome |
| Spribe | Crash games (Aviator, Mines, Plinko) | Anonymous session token, stake, cashout multiplier |
| NetEnt / Microgaming | Classic and video slots | Anonymous session token, spin result |
| Ezugi | Andar Bahar, Teen Patti, Dragon Tiger | Anonymous session token, bet type, round outcome |
Game providers use session tokens to facilitate real-time game play and return accurate results to your account. They are contractually prohibited from using this data for any purpose beyond operating the game session.
Payment Service Providers
- bKash and Nagad receive your mobile wallet number and transaction amount to process deposits and withdrawals. They do not receive your casino account history or KYC documents.
- Rocket and Upay process transactions using the mobile number and amount you provide during checkout. Transaction references are shared with pg444 to confirm payment status.
- Visa and Mastercard transactions are routed through a PCI-DSS compliant payment gateway. pg444 does not store full card numbers — only the last 4 digits are retained for display purposes.
- Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank direct bank transfers use your provided account reference solely to process the stated transaction.
8 Updates to This Privacy Policy
pg444 reviews this Privacy Policy periodically and updates it when our data practices change, when we introduce new services, or when we are required to do so by changes in applicable law. The version of the policy currently published at pg444.ws/privacy-policy is always the operative version.
When a material change is made to this policy — meaning a change that meaningfully alters how we collect, use, or share your personal data — pg444 will notify you via the email address registered to your account at least 14 days before the change takes effect. Non-material changes (such as clarifications of existing practices, corrections to typographical errors, or formatting updates) may be made without individual notice.
Your continued use of pg444 following the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material revision, you must cease using the platform and request account closure before the revised policy takes effect. Your real-money balance will be returned to your verified payment method upon closure.
- The effective date at the top of this page is updated each time the policy is revised.
- Previous versions of this policy are available upon request by emailing [email protected].
- Material changes affecting the legal basis for processing, new categories of data collected, or new sharing arrangements will always be communicated 14 days in advance.
- Bookmark pg444.ws/privacy-policy and check it periodically — it is your primary reference for understanding how pg444 handles your personal data.
Policy Version History
| Version | Effective Date | Key Change |
|---|---|---|
| v1.0 | 1 Jan 2026 | Initial policy publication for pg444.ws |
This table will be updated with each revision. Request prior versions by contacting [email protected].
Privacy Questions and Contact
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how pg444 handles your personal information, please contact our support team:
- Email: [email protected]
- Available: 24/7, Bangladesh Standard Time (BST, UTC+6)
- Serving players across Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar
We are committed to handling your personal data with care, transparency, and respect. If you have read this policy and are ready to enjoy a safe, secure gaming experience, explore the full pg444 platform — from live cricket betting and slots to Andar Bahar and live dealer tables. 18+ only. Please gamble responsibly.